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InvGate Service Desk

list_helpdesks

Retrieve a list of active help desks, or filter by ID or name to find a specific desk.

Instructions

List active help desks, or one in particular by ID or name.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
helpdesk_idNo
nameNo
include_deletedNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description must disclose behavior. It claims 'active' help desks, but schema includes include_deleted parameter, creating inconsistency. No mention of permissions, rate limits, or return format.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with purpose. Efficient but lacks completeness for a 3-parameter tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 3 parameters, no output schema, and no annotations, the description is incomplete. It omits the include_deleted parameter and provides no detail on output format or pagination.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, requiring description to compensate. It mentions filtering by ID or name, adding some meaning, but does not explain the include_deleted parameter or parameter constraints.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists help desks, with optional filtering by ID or name. It distinguishes from siblings like list_helpdesks_and_levels, but the term 'active' is specific and may conflict with the include_deleted parameter.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like list_helpdesks_and_levels. The description implies listing active help desks or a specific one, but lacks explicit exclusions or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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