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Get Request note

get_request_note

Fetch a specific note from a ManageEngine ServiceDesk Plus request using request ID and note ID to view ticket comments or note details.

Instructions

Get a request note.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
note_idYes
request_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.0.0

TDQS

D1.3/5.0
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It does not state whether this is a read-only operation, what permissions are required, or what happens on invalid IDs.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The single sentence is short but under-specified rather than concise. It does not front-load any useful information beyond restating the name.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a two-parameter retrieval tool with no annotations, no output schema, and 0% schema description coverage, the description is completely inadequate. It omits all behavior, usage, and parameter context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 0% description coverage for two required parameters (request_id and note_id), and the description adds no meaning about their format, source, or role. The description fails to compensate for the missing schema documentation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Get a request note.' merely restates the tool name and title, adding no specific scope or distinguishing detail. It does not differentiate from siblings like list_request_notes or get_request.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines1/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as list_request_notes, get_request, or add_request_note. There are no prerequisites or context clues.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.