sdp-mcp
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- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to query and operate a help desk and service desk through MCP over HTTP, including tickets, requester communications, internal notes, attachments, stage and SLA history, time entries, clients, requesters, desks, knowledge base, contracts, and billing/satisfaction reports.MIT
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TDQS
Scored across 46 tools
Several tools operate on the same resource with overlapping but distinguishable actions (update_request, assign_request, pickup_request, close_request), and get_task vs get_request_task plus delete_change vs trash_change create boundary confusion. The generic sdp_call overlaps with every specific tool, which can cause an agent to bypass them entirely.
Most tool names follow a clear snake_case verb_noun pattern (list_requests, create_change, update_project, delete_user). Minor deviations exist: sdp_call breaks the verb_noun convention, and delete_change vs trash_change uses different verbs for similar removal semantics.
46 tools is well above the 25-tool threshold for 'too many', even for a broad ITSM domain. Many CRUD and sub-resource operations could be consolidated, and the presence of sdp_call as a catch-all makes the large specific surface less necessary.
The surface covers core CRUD for requests, changes, projects, tasks, and users, including sub-resources like notes and request tasks. However, gaps exist: no list for request resolutions, inconsistent trash/delete semantics across resources, and missing approval or workflow operations. The sdp_call escape hatch can fill gaps but requires endpoint knowledge.