Get Request
get_requestRetrieve a ServiceDesk Plus request by ID to view its ticket details, status, and history.
Instructions
Get a request.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| request_id | Yes |
get_requestRetrieve a ServiceDesk Plus request by ID to view its ticket details, status, and history.
Get a request.
| Name | Required | Description | Default |
|---|---|---|---|
| request_id | Yes |
Changes observed during successful MCP inspections.
v2.0.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries the full burden of behavioral disclosure, and it discloses nothing. It does not state permissions required, behavior for invalid or missing request_id, or what the returned record contains.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The sentence is short and front-loaded, but this is under-specification rather than conciseness. Brevity here reflects missing information, not efficient packing of useful detail.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
With no annotations, no output schema, and 0% parameter coverage, the description is the only source of guidance and it provides none. For a retrieval tool with an undocumented identifier parameter, this is completely inadequate.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0% and the single parameter request_id is documented nowhere in the schema beyond its type/pattern. The description adds no meaning about what request_id represents (e.g., proxy request identifier) or its expected form.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
"Get a request" merely restates the tool name and title with no added specificity. It does not distinguish this tool from the many siblings that also retrieve request-related entities (get_request_summary, get_request_resolution, get_request_note, get_task), nor does it clarify scope or return shape.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no guidance on when to use get_request versus get_request_summary, list_requests, or other retrieval siblings. The only implied usage comes from the verb 'Get', which is the minimum possible inference.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.