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Add Request Resolution

add_request_resolution

Add or update a resolution for a ServiceDesk Plus request by specifying the request ID and resolution body.

Instructions

Add or update a resolution.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYes
request_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.0.0

TDQS

C2.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. 'Add or update' hints at upsert semantics, but it says nothing about permissions, whether an existing resolution is overwritten, or what happens on conflict — critical for a mutation tool with zero annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short sentence with no filler, so it is concise. But it is under-specified rather than economical — brevity here comes at the cost of the information an agent needs.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations, no output schema, an undocumented nested object parameter, and 0% schema coverage, the description is far too thin to be complete. The agent cannot determine what 'body' should contain or what the call returns.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the description explains neither parameter. The 'body' parameter is a free-form nested object with additionalProperties and no documented shape, which is exactly where the description should have added meaning; it adds none.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a verb (add/update) and resource (resolution), and the upsert nuance is slightly beyond the name. But it never says a resolution *of a request*, nor distinguishes itself from get_request_resolution or update_request beyond the vague term 'resolution'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to add versus update, no prerequisites, and no mention of the sibling get_request_resolution or how this relates to update_request. The agent must infer the entire context of use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.