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Delete Request

delete_request

Remove a ServiceDesk Plus request by ID: move it to trash, or permanently delete it with the force flag. Use it to discard tickets or clean up requests no longer needed.

Instructions

Trash a request, or permanently delete it with force.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
forceNo
request_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.0.0

TDQS

A3.7/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must carry behavioral load. It usefully discloses the trash-vs-permanent distinction, implying force is irreversible. However it says nothing about required permissions, whether child notes/tasks are cascaded, or the operation's result, which matters for a destructive mutation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with zero waste; the core action and the consequential modifier are both captured immediately.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a destructive mutation with no annotations and no output schema, the definition covers the mode difference well but omits permissions, cascade/side effects, and any pointer to restore_request as the reversal path. Adequate but with clear gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, so the description is the only source of parameter meaning. It does explain what 'force' does (permanent vs trash), which compensates for the undocumented boolean, but gives no detail on request_id format or accepted types.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('trash'/'permanently delete') and resource ('a request'), and the two modes distinguish it from related tools like delete_request_note or delete_request_task. An agent can tell what it does without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage via the force flag (default = trash, force = permanent), but never states when to use this versus restore_request or when trashing is preferable. No explicit preconditions or exclusions are given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.