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Add Request task

add_request_task

Add a task to a ServiceDesk Plus request to track work items. Provide the request ID and task details to create the task.

Instructions

Add a request task.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYes
request_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.0.0

TDQS

D1.5/5.0
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full behavioral burden, and it discloses nothing. It does not say whether this is a mutation, what permissions are required, whether the task is appended or replaces existing tasks, or what side effects (notifications, status changes) occur.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

It is short and front-loaded, but that brevity reflects under-specification rather than efficiency. A single content-free sentence earns no credit for conciseness when it omits everything an agent needs.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a two-parameter tool with a nested free-form object, no annotations, no output schema, and 0% schema coverage, this description is completely inadequate. Nothing tells the agent how to construct the body or what the call returns.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description adds no parameter meaning. The 'body' parameter is an unconstrained free-form object and 'request_id' has no documented format, so the agent has no idea what fields a request task body requires.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description restates the tool name and title almost verbatim ('Add a request task'), giving only a verb and a resource with no further detail. It does not distinguish this tool from siblings such as add_request_note, add_request_resolution, or create_task.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this tool versus the many related siblings (add_request_note, add_request_resolution, create_task, list_request_tasks). No prerequisites, context, or exclusions are stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.