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Assign Request

assign_request

Assign a service request to a technician and group, updating L1/L2 ownership via the normal request update route. Ensure the chosen group belongs to the technician.

Instructions

Assign through the normal request update route. The group must belong to the target technician; do not copy the request's current group when changing L1/L2 ownership.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
groupYes
request_idYes
technicianYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.0.0

TDQS

B3/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full behavioral burden, and it does contribute real preconditions: the supplied group must belong to the target technician, and the current group must not be copied when reassigning L1/L2. It says nothing about permissions, whether the assignment notifies the technician, or what happens on failure, so the disclosure is useful but incomplete.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no repetition, and both carry substance. The only inefficiency is that the opening clause about the update route is vague filler rather than front-loaded purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with three required parameters, nested free-form objects at 0% schema coverage, no annotations and no output schema, the description is too thin: it explains the group constraint but leaves the object shapes, the identifier format, the return behavior, and failure modes entirely undocumented.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and all three parameters are effectively opaque objects or loosely typed ids, so the schema alone is unhelpful. The description rescues the 'group' parameter by stating it must belong to the target technician and contrasting it with the request's current group, but it adds nothing about the required 'technician' or 'request_id' parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The name and title say 'Assign Request', and the description implies assigning a request to a technician/group, but the first sentence spends its budget on routing mechanics ('through the normal request update route') rather than stating the action directly. It never explicitly says what is being assigned or to whom, leaving the agent to reconstruct purpose from parameter names, and it only weakly differentiates itself from the sibling update_request.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is partial guidance: the second sentence implies this is the route for L1/L2 ownership changes, and warns not to reuse the request's current group in that case. However, it never states when to pick this tool over update_request, pickup_request, or the task-assignment siblings, so the agent must infer the selection rule.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.