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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_wfm_import_time_off_v2

Import or update time off requests in Zendesk WFM, including creator details and shift associations.

Instructions

Import or update WFM time off requests (v2 API). Enhanced version with creator details and shift associations in response. Requires ZENDESK_WFM_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
requestsYesArray of time off requests to import
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the burden. It states the tool imports or updates but does not clarify whether updates are idempotent, if duplicates are handled, or what data is affected. The auth requirement is noted, but behavioral traits are under-described.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: two sentences, no fluff. The most important information (purpose, version, key features) is front-loaded. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no annotations and no output schema, the description should provide more context about response details, error handling, batch limits, or behavior on update. It briefly mentions response enhancements but is insufficient for a data mutation tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the parameter descriptions within the schema are adequate. The tool description adds no additional semantic value beyond what the schema already provides (e.g., 'Array of time off requests to import'). Baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (import or update), the resource (WFM time off requests), and distinguishes from the sibling by specifying 'v2 API' and 'enhanced version with creator details and shift associations in response.'

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions the required auth token but provides no guidance on when to use this tool versus the non-v2 sibling or other query tools. No exclusions or alternatives are named.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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