zendesk_search_by_field
Search Zendesk tickets using custom field name and value, with automatic field ID resolution and optional filters for status, priority, and date range.
Instructions
Search tickets by custom field name and value. Automatically resolves field names to IDs.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| field_name | Yes | Field name/title to search by (case-insensitive partial match) | |
| field_value | Yes | Value to match | |
| status | No | Filter by status (open, pending, solved, closed) | |
| priority | No | Filter by priority (low, normal, high, urgent) | |
| created_after | No | Filter tickets created after this date (ISO format) | |
| created_before | No | Filter tickets created before this date (ISO format) | |
| max_results | No | Maximum results to return (default: 100) |