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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_qa_get_reviews

Retrieve account-wide QA reviews by specifying a date range. Supports pagination for large result sets.

Instructions

Get QA reviews (account-wide) within a date range. Requires ZENDESK_QA_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fromDateYesStart date in ISO format (required)
toDateNoEnd date in ISO format
pageNoPage number for pagination
pageSizeNoNumber of items per page
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It discloses the required API token, but lacks details on whether the tool is read-only, rate limits, or behavior for large date ranges. The action 'Get' implies read-only.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that includes both purpose and an authentication requirement with no unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, and the description does not explain the return format, error handling, or limits on the date range. It is adequate but not fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all parameters. The description adds minimal value beyond the schema, only hinting at date range filtering. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it gets QA reviews account-wide within a date range. It distinguishes from sibling tools like zendesk_qa_workspace_reviews (which are workspace-specific) and zendesk_qa_get_csat (different metric).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use for account-wide reviews but does not explicitly state when to use this tool versus alternatives. No exclusions or when-not guidance is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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