Skip to main content
Glama
famousdrew

Zendesk MCP Server

by famousdrew

zendesk_qa_workspace_csat

Retrieve customer satisfaction (CSAT) data for a Zendesk QA workspace by specifying workspace ID and date range.

Instructions

Get CSAT data for a specific Zendesk QA workspace within a date range. Requires ZENDESK_QA_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
workspaceIdYesThe ID of the workspace
fromDateYesStart date in ISO format (required)
toDateNoEnd date in ISO format
pageNoPage number for pagination
pageSizeNoNumber of items per page
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It indicates a read operation ('Get') and an auth requirement, but does not disclose whether the operation is non-destructive, rate limits, or other behavioral traits like pagination handling.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with purpose and an important prerequisite. Every sentence is necessary and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 5-parameter tool with no output schema or annotations, the description covers core purpose and auth but lacks details on pagination, the optional nature of toDate, and return format. The schema compensates somewhat, but the description could be more complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 100% description coverage, so baseline is 3. The description adds context by linking 'date range' to the fromDate and toDate parameters, but does not provide additional meaning beyond the schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves CSAT data for a specific workspace within a date range, using a specific verb and resource. It distinguishes from sibling 'zendesk_qa_get_csat' by specifying workspace and date range scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions an API token requirement but provides no guidance on when to use this tool versus alternatives like other CSAT or QA tools. No explicit when-to-use or when-not-to-use information.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/famousdrew/zd-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server