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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_wfm_get_report_data

Retrieves workforce management report data for a specified template and time range.

Instructions

Get WFM report data for a specified template and time range. Requires ZENDESK_WFM_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
templateIdYesThe ID of the report template
startTimeYesStart time in ISO format (required)
endTimeYesEnd time in ISO format (required)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden. It only states the tool gets data and requires an API token. No disclosure of side effects, rate limits, data volume, or whether it supports pagination. For a data retrieval tool, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no fluff. Front-loaded with purpose and parameters, followed by a requirement statement. Every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description fails to describe the return value format for report data. Also missing details on pagination, error handling, or data limits. For a complex tool with three required parameters, more completeness is expected.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% for all three parameters (templateId, startTime, endTime). The description adds no additional meaning beyond what the schema already provides, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Get WFM report data for a specified template and time range,' using a specific verb and resource. It distinguishes this tool from sibling WFM tools like 'get_activities' or 'fetch_shifts' by focusing on report data with template and time range constraints.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Description mentions the requirement of ZENDESK_WFM_API_TOKEN, but provides no guidance on when to use this tool versus alternatives like zendesk_wfm_get_activities. No explicit when-to-use or when-not-to-use context is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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