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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_qa_get_quiz_overview

Retrieve a Zendesk QA quiz overview including key statistics. Provide the quiz ID to get insights on quiz performance.

Instructions

Get a Zendesk QA quiz overview with statistics. Requires ZENDESK_QA_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
quizIdYesThe ID of the quiz
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must cover behavioral traits. It fails to disclose side effects, rate limits, or read-only nature. The description is minimal and does not add context beyond the basic function.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise, consisting of one sentence and a prerequisite. Every word earns its place with no fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (one parameter, no output schema, no annotations), the description is minimally adequate. It explains what the tool does and what is required, but lacks details on the response format or how to obtain the quizId.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% (quizId is described as 'The ID of the quiz'), so the description adds no additional meaning. Baseline score of 3 is appropriate as the schema already covers the parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (Get) and resource (Zendesk QA quiz overview with statistics), which distinguishes it from siblings like get_quiz_leaderboard or get_quiz_responses. However, it lacks specificity on what statistics are included.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions the prerequisite (API token) but provides no guidance on when to use this tool versus alternatives like get_quiz_leaderboard or get_quiz_responses. No context on typical use cases or limits.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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