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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_ai_export_get_signed_urls

Get signed download URLs for AI Agent bot conversation exports for a specified date. Files contain one conversation per line in NDJSON format and expire after 24 hours.

Instructions

Get signed download URLs for Zendesk AI Agent bot conversation exports for a specific date. Files contain one conversation record per line (NDJSON). URLs expire after 24 hours. Data is available back to 2024-01-01. Files are generated once daily at midnight UTC, so the most recent available date is yesterday.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dateYesDate to export in YYYY-MM-DD format. Returns conversations that ended on this date.
ttlNoCustom TTL in minutes for signed URL validity. Defaults to 1440 (24 hours).
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It discloses important behaviors: files are NDJSON, URLs expire in 24 hours, data available since 2024-01-01, and files generated daily at midnight. It does not disclose authentication or rate limits, but for a simple URL retrieval tool, this is adequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is four sentences, all relevant and front-loaded with the purpose. No unnecessary words or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description explains the return type (signed URLs) and key properties (expiration, format). It does not specify response structure (e.g., array vs single URL) but is largely complete for the tool's simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds context about the schedule (daily at midnight) which relates to the 'date' parameter, but does not add significant new meaning beyond the schema's own descriptions. The ttl parameter's default (24h) is reinforced by the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: 'Get signed download URLs for Zendesk AI Agent bot conversation exports for a specific date.' This is a specific verb+resource, and it distinguishes itself from siblings like 'zendesk_ai_export_fetch_conversations' which likely fetches conversations directly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides context about data availability (back to 2024-01-01, latest yesterday) but does not explicitly state when to use this tool versus alternatives like other export or fetch tools. No when-not-to-use guidance is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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