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Zendesk MCP Server

by famousdrew
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    Deploy Server
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    TDQS

    A3.7/5.0

    Scored across 41 tools

    Disambiguation5/5

    Tools are clearly grouped by domain (tickets, QA, WFM, AI export) with distinct purposes. Even within similar areas like adding notes, the public/private distinction is clear. No overlapping functionality.

    Naming Consistency5/5

    Consistent snake_case naming with domain prefixes and clear verbs (add, get, list, create, update, search). All tools follow a predictable pattern, making it easy for an agent to infer functionality from names.

    Tool Count4/5

    At 41 tools, the set is large but justified by covering multiple distinct subsystems (tickets, QA, WFM, AI export). Each tool serves a real need, though the total could be slightly reduced by merging some similar tools (e.g., zendesk_get_ticket and zendesk_get_ticket_details).

    Completeness4/5

    Core ticket operations are well-covered (CRUD except delete), plus advanced features like audits, metrics, incremental export, and analysis. QA and WFM appear comprehensive. Minor gaps include ticket deletion and merging, but overall the surface is solid.

    Maintenance

    ActivityMaintained
    ResponsivenessNo issues

    Resources