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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_wfm_import_time_off

Import or update workforce management time off requests for agents in Zendesk. Returns IDs of inserted or updated requests.

Instructions

Import or update WFM time off requests for agents. Returns IDs of inserted/updated requests. Requires ZENDESK_WFM_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
requestsYesArray of time off requests to import
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist, so the description carries the burden. It discloses the authentication requirement and output (IDs of inserted/updated requests), but does not mention error handling, rate limits, or side effects beyond obvious writes.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences plus a short requirement note. Extremely concise, front-loaded with purpose and outcome.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no annotations, the description provides basic purpose, return info, and auth requirement. However, it lacks details on behavior like partial success, idempotency, or error handling, which would be helpful for a write tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already fully describes the 'requests' parameter. The description does not add additional meaning for parameter usage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool imports or updates WFM time off requests and returns IDs. It distinguishes itself from similar tools by name but does not explicitly differentiate from the v2 sibling.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives like zendesk_wfm_get_time_off or import_time_off_v2. The description only states the action without context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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