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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_qa_workspace_users

Retrieve users assigned to a specific Zendesk QA workspace using the workspace ID.

Instructions

Get users for a specific Zendesk QA workspace. Requires ZENDESK_QA_API_TOKEN.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
workspaceIdYesThe ID of the workspace
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description adds the token requirement, which is a behavioral detail. However, it does not disclose pagination, response format, or any side effects, leaving some transparency gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise sentences, front-loaded with the core purpose, and contains no redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with one parameter and no output schema, the description covers purpose and a key prerequisite. It is mostly complete, though lacking output details, but acceptable given simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% for the single parameter workspaceId, which is described in the schema. The tool description adds no extra meaning beyond the schema, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states the verb 'Get' and the resource 'users' scoped to a specific Zendesk QA workspace, clearly distinguishing it from sibling tools like zendesk_qa_list_users (all users) or zendesk_qa_list_workspaces.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions a prerequisite (requires ZENDESK_QA_API_TOKEN) but provides no guidance on when to use this tool versus alternatives like zendesk_qa_list_users, nor does it specify any exclusions or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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