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famousdrew

Zendesk MCP Server

by famousdrew

zendesk_get_linked_incidents

Retrieve all incident tickets associated with a specified Zendesk ticket. Enter the ticket ID to get linked incidents.

Instructions

Fetch all incident tickets linked to a particular ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesThe ID of the ticket to retrieve linked incidents for
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavior. It only states the basic action without mentioning authentication, rate limits, whether the operation is read-only, or what constitutes 'linked'. The description is too sparse to inform safe and effective use.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence of 10 words, efficiently conveying the tool's purpose without any wasted text. It is appropriately sized for a simple retrieval tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (one parameter, no output schema, no annotations), the description is nearly complete. It covers what the tool does, but lacks details on pagination or result limits. However, for a straightforward fetch, it is largely adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% with a clear parameter description for ticket_id. The tool description adds meaningful context by specifying that it retrieves 'linked incidents', which goes beyond the schema's scope. The combination is sufficient.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Fetch' and the resource 'all incident tickets linked to a particular ticket', making the tool's purpose obvious. It distinguishes from sibling tools like get_ticket or search by specifying a unique relationship.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for retrieving linked incident tickets but provides no explicit guidance on when to use this tool versus alternatives like zendesk_get_ticket or zendesk_search. No when-not-to-use or alternative recommendations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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