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Zendesk API MCP Server

update_ticket

Modify Zendesk tickets by updating subject, comments, priority, status, assignee, group, type, or tags using the Zendesk API MCP Server.

Input Schema

NameRequiredDescriptionDefault
assignee_idNoUser ID of the new assignee
commentNoNew comment to add
group_idNoNew group ID for the ticket
idYesTicket ID to update
priorityNoUpdated ticket priority
statusNoUpdated ticket status
subjectNoUpdated ticket subject
tagsNoUpdated tags for the ticket
typeNoUpdated ticket type

Input Schema (JSON Schema)

{ "$schema": "http://json-schema.org/draft-07/schema#", "additionalProperties": false, "properties": { "assignee_id": { "description": "User ID of the new assignee", "type": "number" }, "comment": { "description": "New comment to add", "type": "string" }, "group_id": { "description": "New group ID for the ticket", "type": "number" }, "id": { "description": "Ticket ID to update", "type": "number" }, "priority": { "description": "Updated ticket priority", "enum": [ "urgent", "high", "normal", "low" ], "type": "string" }, "status": { "description": "Updated ticket status", "enum": [ "new", "open", "pending", "hold", "solved", "closed" ], "type": "string" }, "subject": { "description": "Updated ticket subject", "type": "string" }, "tags": { "description": "Updated tags for the ticket", "items": { "type": "string" }, "type": "array" }, "type": { "description": "Updated ticket type", "enum": [ "problem", "incident", "question", "task" ], "type": "string" } }, "required": [ "id" ], "type": "object" }

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