update_ticket
Modify Zendesk ticket details including subject, status, priority, assignee, tags, and comments using the Zendesk API MCP Server. Ensures accurate tracking and resolution of support queries.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assignee_id | No | User ID of the new assignee | |
| comment | No | New comment to add | |
| group_id | No | New group ID for the ticket | |
| id | Yes | Ticket ID to update | |
| priority | No | Updated ticket priority | |
| status | No | Updated ticket status | |
| subject | No | Updated ticket subject | |
| tags | No | Updated tags for the ticket | |
| type | No | Updated ticket type |
Input Schema (JSON Schema)
{
"$schema": "http://json-schema.org/draft-07/schema#",
"additionalProperties": false,
"properties": {
"assignee_id": {
"description": "User ID of the new assignee",
"type": "number"
},
"comment": {
"description": "New comment to add",
"type": "string"
},
"group_id": {
"description": "New group ID for the ticket",
"type": "number"
},
"id": {
"description": "Ticket ID to update",
"type": "number"
},
"priority": {
"description": "Updated ticket priority",
"enum": [
"urgent",
"high",
"normal",
"low"
],
"type": "string"
},
"status": {
"description": "Updated ticket status",
"enum": [
"new",
"open",
"pending",
"hold",
"solved",
"closed"
],
"type": "string"
},
"subject": {
"description": "Updated ticket subject",
"type": "string"
},
"tags": {
"description": "Updated tags for the ticket",
"items": {
"type": "string"
},
"type": "array"
},
"type": {
"description": "Updated ticket type",
"enum": [
"problem",
"incident",
"question",
"task"
],
"type": "string"
}
},
"required": [
"id"
],
"type": "object"
}