update_ticket

update_ticket

Modify Zendesk ticket details including subject, status, priority, assignee, tags, and comments using the Zendesk API MCP Server. Ensures accurate tracking and resolution of support queries.

Input Schema

Name	Required	Description
`assignee_id`	No	User ID of the new assignee
`comment`	No	New comment to add
`group_id`	No	New group ID for the ticket
`id`	Yes	Ticket ID to update
`priority`	No	Updated ticket priority
`status`	No	Updated ticket status
`subject`	No	Updated ticket subject
`tags`	No	Updated tags for the ticket
`type`	No	Updated ticket type

Input Schema (JSON Schema)

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "additionalProperties": false,
  "properties": {
    "assignee_id": {
      "description": "User ID of the new assignee",
      "type": "number"
    },
    "comment": {
      "description": "New comment to add",
      "type": "string"
    },
    "group_id": {
      "description": "New group ID for the ticket",
      "type": "number"
    },
    "id": {
      "description": "Ticket ID to update",
      "type": "number"
    },
    "priority": {
      "description": "Updated ticket priority",
      "enum": [
        "urgent",
        "high",
        "normal",
        "low"
      ],
      "type": "string"
    },
    "status": {
      "description": "Updated ticket status",
      "enum": [
        "new",
        "open",
        "pending",
        "hold",
        "solved",
        "closed"
      ],
      "type": "string"
    },
    "subject": {
      "description": "Updated ticket subject",
      "type": "string"
    },
    "tags": {
      "description": "Updated tags for the ticket",
      "items": {
        "type": "string"
      },
      "type": "array"
    },
    "type": {
      "description": "Updated ticket type",
      "enum": [
        "problem",
        "incident",
        "question",
        "task"
      ],
      "type": "string"
    }
  },
  "required": [
    "id"
  ],
  "type": "object"
}

Zendesk API MCP Server

Input Schema

Input Schema (JSON Schema)

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