delete_ticket
Remove a specific ticket from Zendesk Support by providing its ID, enabling cleanup of resolved or outdated support requests.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID to delete |
Implementation Reference
- src/tools/tickets.js:230-250 (handler)The handler function for the 'delete_ticket' tool, which calls the Zendesk client's deleteTicket method, handles success/error responses, and formats the output as MCP content.handler: async ({ id }) => { try { await zendeskClient.deleteTicket(id); return { content: [ { type: "text", text: `Ticket ${id} deleted successfully!`, }, ], }; } catch (error) { return { content: [ { type: "text", text: `Error deleting ticket: ${error.message}` }, ], isError: true, }; } }, },
- src/tools/tickets.js:227-229 (schema)The input schema for the 'delete_ticket' tool using Zod, requiring a numeric 'id' parameter.schema: { id: z.number().describe("Ticket ID to delete"), },
- src/tools/tickets.js:224-250 (registration)The full tool registration object for 'delete_ticket' exported as part of ticketsTools, which is later registered in server.js via a loop over all tools.{ name: "delete_ticket", description: "Delete a ticket", schema: { id: z.number().describe("Ticket ID to delete"), }, handler: async ({ id }) => { try { await zendeskClient.deleteTicket(id); return { content: [ { type: "text", text: `Ticket ${id} deleted successfully!`, }, ], }; } catch (error) { return { content: [ { type: "text", text: `Error deleting ticket: ${error.message}` }, ], isError: true, }; } }, },
- src/zendesk-client.js:96-98 (helper)Helper method in ZendeskClient that performs the actual DELETE API request to Zendesk's tickets endpoint.async deleteTicket(id) { return this.request("DELETE", `/tickets/${id}.json`); }