create_trigger

create_trigger

Define and automate workflows in Zendesk by creating triggers with specific conditions and actions. Set rules to modify tickets or fields when criteria are met, enhancing support management efficiency.

Input Schema

Name	Required	Description
`actions`	Yes	Actions to perform when trigger conditions are met
`conditions`	Yes	Conditions for the trigger
`description`	No	Trigger description
`title`	Yes	Trigger title

Input Schema (JSON Schema)

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "additionalProperties": false,
  "properties": {
    "actions": {
      "description": "Actions to perform when trigger conditions are met",
      "items": {
        "additionalProperties": false,
        "properties": {
          "field": {
            "description": "Field to modify",
            "type": "string"
          },
          "value": {
            "description": "Value to set"
          }
        },
        "required": [
          "field"
        ],
        "type": "object"
      },
      "type": "array"
    },
    "conditions": {
      "additionalProperties": false,
      "description": "Conditions for the trigger",
      "properties": {
        "all": {
          "items": {
            "additionalProperties": false,
            "properties": {
              "field": {
                "description": "Field to check",
                "type": "string"
              },
              "operator": {
                "description": "Operator for comparison",
                "type": "string"
              },
              "value": {
                "description": "Value to compare against"
              }
            },
            "required": [
              "field",
              "operator"
            ],
            "type": "object"
          },
          "type": "array"
        },
        "any": {
          "items": {
            "additionalProperties": false,
            "properties": {
              "field": {
                "description": "Field to check",
                "type": "string"
              },
              "operator": {
                "description": "Operator for comparison",
                "type": "string"
              },
              "value": {
                "description": "Value to compare against"
              }
            },
            "required": [
              "field",
              "operator"
            ],
            "type": "object"
          },
          "type": "array"
        }
      },
      "type": "object"
    },
    "description": {
      "description": "Trigger description",
      "type": "string"
    },
    "title": {
      "description": "Trigger title",
      "type": "string"
    }
  },
  "required": [
    "title",
    "conditions",
    "actions"
  ],
  "type": "object"
}

Zendesk API MCP Server

Input Schema

Input Schema (JSON Schema)

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