Zendesk API MCP Server

Implementation Reference

• src/tools/triggers.js:76-98 (handler)

  The handler function implementing the core logic for the 'create_trigger' MCP tool: constructs trigger data from inputs and invokes the Zendesk client to create the trigger, handling success and error responses.
  handler: async ({ title, description, conditions, actions }) => { try { const triggerData = { title, description, conditions, actions }; const result = await zendeskClient.createTrigger(triggerData); return { content: [{ type: "text", text: `Trigger created successfully!\n\n${JSON.stringify(result, null, 2)}` }] }; } catch (error) { return { content: [{ type: "text", text: `Error creating trigger: ${error.message}` }], isError: true }; } }
• src/tools/triggers.js:56-75 (schema)

  Zod input schema defining and validating the parameters for the 'create_trigger' tool: title (required), description (optional), conditions (all/any), and actions.
  schema: { title: z.string().describe("Trigger title"), description: z.string().optional().describe("Trigger description"), conditions: z.object({ all: z.array(z.object({ field: z.string().describe("Field to check"), operator: z.string().describe("Operator for comparison"), value: z.any().describe("Value to compare against") })).optional(), any: z.array(z.object({ field: z.string().describe("Field to check"), operator: z.string().describe("Operator for comparison"), value: z.any().describe("Value to compare against") })).optional() }).describe("Conditions for the trigger"), actions: z.array(z.object({ field: z.string().describe("Field to modify"), value: z.any().describe("Value to set") })).describe("Actions to perform when trigger conditions are met") },
• src/server.js:48-52 (registration)

  Dynamic registration of the 'create_trigger' tool (included in triggersTools spread into allTools) by calling server.tool with its name, schema, handler, and description.
  allTools.forEach((tool) => { server.tool(tool.name, tool.schema, tool.handler, { description: tool.description, }); });
• src/zendesk-client.js:216-218 (helper)

  Supporting ZendeskClient method that performs the underlying API call to POST /triggers.json for creating a trigger, used by the tool handler.
  async createTrigger(data) { return this.request("POST", "/triggers.json", { trigger: data }); }