get_ticket
Retrieve a specific Zendesk support ticket by its ID to view details, status, and conversation history for customer service management.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID |
Implementation Reference
- src/tools/tickets.js:48-67 (handler)The handler function for the 'get_ticket' MCP tool. It takes a ticket ID, fetches the ticket using the Zendesk client, and returns the JSON-formatted result or an error message.handler: async ({ id }) => { try { const result = await zendeskClient.getTicket(id); return { content: [ { type: "text", text: JSON.stringify(result, null, 2), }, ], }; } catch (error) { return { content: [ { type: "text", text: `Error getting ticket: ${error.message}` }, ], isError: true, }; } },
- src/tools/tickets.js:45-47 (schema)The input schema for the 'get_ticket' tool, validating the 'id' parameter as a number.schema: { id: z.number().describe("Ticket ID"), },
- src/tools/tickets.js:42-68 (registration)The full tool specification object for 'get_ticket', including name, description, schema, and handler, part of the ticketsTools array exported and registered in the MCP server.{ name: "get_ticket", description: "Get a specific ticket by ID", schema: { id: z.number().describe("Ticket ID"), }, handler: async ({ id }) => { try { const result = await zendeskClient.getTicket(id); return { content: [ { type: "text", text: JSON.stringify(result, null, 2), }, ], }; } catch (error) { return { content: [ { type: "text", text: `Error getting ticket: ${error.message}` }, ], isError: true, }; } }, },
- src/zendesk-client.js:81-83 (helper)Helper method in ZendeskClient that performs the actual API request to retrieve a ticket by ID.async getTicket(id) { return this.request("GET", `/tickets/${id}.json`); }
- src/server.js:48-52 (registration)The loop that registers all tools, including 'get_ticket', with the MCP server using server.tool().allTools.forEach((tool) => { server.tool(tool.name, tool.schema, tool.handler, { description: tool.description, }); });