create_ticket
Submit support tickets via the Zendesk API, specifying subject, comment, priority, status, requester, assignee, group, type, or tags for efficient issue tracking and resolution.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assignee_id | No | User ID of the assignee | |
| comment | Yes | Ticket comment/description | |
| group_id | No | Group ID for the ticket | |
| priority | No | Ticket priority | |
| requester_id | No | User ID of the requester | |
| status | No | Ticket status | |
| subject | Yes | Ticket subject | |
| tags | No | Tags for the ticket | |
| type | No | Ticket type |
Input Schema (JSON Schema)
{
"$schema": "http://json-schema.org/draft-07/schema#",
"additionalProperties": false,
"properties": {
"assignee_id": {
"description": "User ID of the assignee",
"type": "number"
},
"comment": {
"description": "Ticket comment/description",
"type": "string"
},
"group_id": {
"description": "Group ID for the ticket",
"type": "number"
},
"priority": {
"description": "Ticket priority",
"enum": [
"urgent",
"high",
"normal",
"low"
],
"type": "string"
},
"requester_id": {
"description": "User ID of the requester",
"type": "number"
},
"status": {
"description": "Ticket status",
"enum": [
"new",
"open",
"pending",
"hold",
"solved",
"closed"
],
"type": "string"
},
"subject": {
"description": "Ticket subject",
"type": "string"
},
"tags": {
"description": "Tags for the ticket",
"items": {
"type": "string"
},
"type": "array"
},
"type": {
"description": "Ticket type",
"enum": [
"problem",
"incident",
"question",
"task"
],
"type": "string"
}
},
"required": [
"subject",
"comment"
],
"type": "object"
}