Zendesk API MCP Server

create_ticket

Create and manage support tickets in Zendesk by specifying subject, comment, priority, status, requester, assignee, group, type, and tags for efficient issue resolution.

Input Schema

Name	Required	Description
`assignee_id`	No	User ID of the assignee
`comment`	Yes	Ticket comment/description
`group_id`	No	Group ID for the ticket
`priority`	No	Ticket priority
`requester_id`	No	User ID of the requester
`status`	No	Ticket status
`subject`	Yes	Ticket subject
`tags`	No	Tags for the ticket
`type`	No	Ticket type

Input Schema (JSON Schema)

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "additionalProperties": false,
  "properties": {
    "assignee_id": {
      "description": "User ID of the assignee",
      "type": "number"
    },
    "comment": {
      "description": "Ticket comment/description",
      "type": "string"
    },
    "group_id": {
      "description": "Group ID for the ticket",
      "type": "number"
    },
    "priority": {
      "description": "Ticket priority",
      "enum": [
        "urgent",
        "high",
        "normal",
        "low"
      ],
      "type": "string"
    },
    "requester_id": {
      "description": "User ID of the requester",
      "type": "number"
    },
    "status": {
      "description": "Ticket status",
      "enum": [
        "new",
        "open",
        "pending",
        "hold",
        "solved",
        "closed"
      ],
      "type": "string"
    },
    "subject": {
      "description": "Ticket subject",
      "type": "string"
    },
    "tags": {
      "description": "Tags for the ticket",
      "items": {
        "type": "string"
      },
      "type": "array"
    },
    "type": {
      "description": "Ticket type",
      "enum": [
        "problem",
        "incident",
        "question",
        "task"
      ],
      "type": "string"
    }
  },
  "required": [
    "subject",
    "comment"
  ],
  "type": "object"
}

Install Server

HTTP connection URL

Related Tools

zendesk_create_ticket
@koundinya/zd-mcp-server
support_info
@JurreBrandsenInfoSupport/zendesk-mcp
zendesk_update_ticket
@koundinya/zd-mcp-server
create_ticket
@effytech/freshdesk_mcp
update_ticket
@JurreBrandsenInfoSupport/zendesk-mcp
zendesk_search
@koundinya/zd-mcp-server

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create_ticket

Input Schema

Input Schema (JSON Schema)

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