Zendesk API MCP Server

Implementation Reference

• src/tools/tickets.js:92-137 (handler)

  The handler function that executes the core logic of the create_ticket tool. It constructs the ticket data from inputs and calls zendeskClient.createTicket, handling success and error responses.
  handler: async ({ subject, comment, priority, status, requester_id, assignee_id, group_id, type, tags, }) => { try { const ticketData = { subject, comment: { body: comment }, priority, status, requester_id, assignee_id, group_id, type, tags, }; const result = await zendeskClient.createTicket(ticketData); return { content: [ { type: "text", text: `Ticket created successfully!\n\n${JSON.stringify( result, null, 2 )}`, }, ], }; } catch (error) { return { content: [ { type: "text", text: `Error creating ticket: ${error.message}` }, ], isError: true, }; } },
• src/tools/tickets.js:72-91 (schema)

  Input schema using Zod for validating parameters of the create_ticket tool, defining required and optional fields like subject, comment, priority, etc.
  schema: { subject: z.string().describe("Ticket subject"), comment: z.string().describe("Ticket comment/description"), priority: z .enum(["urgent", "high", "normal", "low"]) .optional() .describe("Ticket priority"), status: z .enum(["new", "open", "pending", "hold", "solved", "closed"]) .optional() .describe("Ticket status"), requester_id: z.number().optional().describe("User ID of the requester"), assignee_id: z.number().optional().describe("User ID of the assignee"), group_id: z.number().optional().describe("Group ID for the ticket"), type: z .enum(["problem", "incident", "question", "task"]) .optional() .describe("Ticket type"), tags: z.array(z.string()).optional().describe("Tags for the ticket"), },
• src/server.js:47-52 (registration)

  The registration loop that registers all tools, including 'create_ticket' from ticketsTools, by calling server.tool() for each tool object.
  // Register each tool with the server allTools.forEach((tool) => { server.tool(tool.name, tool.schema, tool.handler, { description: tool.description, }); });
• src/zendesk-client.js:85-86 (helper)

  Supporting helper method in ZendeskClient class that makes the actual Zendesk API POST request to create a ticket.
  async createTicket(data) { return this.request("POST", "/tickets.json", { ticket: data });
• src/server.js:32-32 (registration)

  Inclusion of ticketsTools (containing create_ticket) into the allTools array for subsequent registration.
  ...ticketsTools,