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Zendesk API MCP Server

create_automation

Automate Zendesk workflows by defining conditions and actions. Create custom automations to modify fields, trigger responses, and streamline support processes using the Zendesk API.

Input Schema

NameRequiredDescriptionDefault
actionsYesActions to perform when automation conditions are met
conditionsYesConditions for the automation
descriptionNoAutomation description
titleYesAutomation title

Input Schema (JSON Schema)

{ "$schema": "http://json-schema.org/draft-07/schema#", "additionalProperties": false, "properties": { "actions": { "description": "Actions to perform when automation conditions are met", "items": { "additionalProperties": false, "properties": { "field": { "description": "Field to modify", "type": "string" }, "value": { "description": "Value to set" } }, "required": [ "field" ], "type": "object" }, "type": "array" }, "conditions": { "additionalProperties": false, "description": "Conditions for the automation", "properties": { "all": { "items": { "additionalProperties": false, "properties": { "field": { "description": "Field to check", "type": "string" }, "operator": { "description": "Operator for comparison", "type": "string" }, "value": { "description": "Value to compare against" } }, "required": [ "field", "operator" ], "type": "object" }, "type": "array" }, "any": { "items": { "additionalProperties": false, "properties": { "field": { "description": "Field to check", "type": "string" }, "operator": { "description": "Operator for comparison", "type": "string" }, "value": { "description": "Value to compare against" } }, "required": [ "field", "operator" ], "type": "object" }, "type": "array" } }, "type": "object" }, "description": { "description": "Automation description", "type": "string" }, "title": { "description": "Automation title", "type": "string" } }, "required": [ "title", "conditions", "actions" ], "type": "object" }

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