zendesk_update_ticket
Modify Zendesk ticket properties such as priority, status, assignee, tags, subject, and type by specifying the ticket ID.
Instructions
Update a Zendesk ticket's properties
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assignee_id | No | The ID of the agent to assign the ticket to | |
| priority | No | The new priority of the ticket | |
| status | No | The new status of the ticket | |
| subject | No | The new subject of the ticket | |
| tags | No | Tags to set on the ticket (replaces existing tags) | |
| ticket_id | Yes | The ID of the ticket to update | |
| type | No | The new type of the ticket |
Input Schema (JSON Schema)
{
"$schema": "http://json-schema.org/draft-07/schema#",
"additionalProperties": false,
"properties": {
"assignee_id": {
"description": "The ID of the agent to assign the ticket to",
"type": "string"
},
"priority": {
"description": "The new priority of the ticket",
"enum": [
"low",
"normal",
"high",
"urgent"
],
"type": "string"
},
"status": {
"description": "The new status of the ticket",
"enum": [
"new",
"open",
"pending",
"hold",
"solved",
"closed"
],
"type": "string"
},
"subject": {
"description": "The new subject of the ticket",
"type": "string"
},
"tags": {
"description": "Tags to set on the ticket (replaces existing tags)",
"items": {
"type": "string"
},
"type": "array"
},
"ticket_id": {
"description": "The ID of the ticket to update",
"type": "string"
},
"type": {
"description": "The new type of the ticket",
"enum": [
"problem",
"incident",
"question",
"task"
],
"type": "string"
}
},
"required": [
"ticket_id"
],
"type": "object"
}