zendesk_update_ticket

Modify Zendesk ticket properties such as priority, status, assignee, tags, subject, and type by specifying the ticket ID.

Instructions

Update a Zendesk ticket's properties

Input Schema

Name	Required	Description
`assignee_id`	No	The ID of the agent to assign the ticket to
`priority`	No	The new priority of the ticket
`status`	No	The new status of the ticket
`subject`	No	The new subject of the ticket
`tags`	No	Tags to set on the ticket (replaces existing tags)
`ticket_id`	Yes	The ID of the ticket to update
`type`	No	The new type of the ticket

Input Schema (JSON Schema)

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "additionalProperties": false,
  "properties": {
    "assignee_id": {
      "description": "The ID of the agent to assign the ticket to",
      "type": "string"
    },
    "priority": {
      "description": "The new priority of the ticket",
      "enum": [
        "low",
        "normal",
        "high",
        "urgent"
      ],
      "type": "string"
    },
    "status": {
      "description": "The new status of the ticket",
      "enum": [
        "new",
        "open",
        "pending",
        "hold",
        "solved",
        "closed"
      ],
      "type": "string"
    },
    "subject": {
      "description": "The new subject of the ticket",
      "type": "string"
    },
    "tags": {
      "description": "Tags to set on the ticket (replaces existing tags)",
      "items": {
        "type": "string"
      },
      "type": "array"
    },
    "ticket_id": {
      "description": "The ID of the ticket to update",
      "type": "string"
    },
    "type": {
      "description": "The new type of the ticket",
      "enum": [
        "problem",
        "incident",
        "question",
        "task"
      ],
      "type": "string"
    }
  },
  "required": [
    "ticket_id"
  ],
  "type": "object"
}

Zendesk MCP Server

zendesk_update_ticket

Instructions

Input Schema

Input Schema (JSON Schema)

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