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forterro

freshservice-mcp

by forterro
OverviewSchemaRelated ServersScoreDiscussions
Python
Hybrid

Freshservice MCP Server

Overview

A powerful MCP (Model Context Protocol) server that integrates with Freshservice, enabling AI models to perform IT service management operations. This integration bridge empowers your AI assistants to manage tickets, changes, problems, releases, assets, projects, and more.

Related MCP server: Freshservice MCP Server

Key Features

  • 36 tools organized into 13 independently loadable scopes

  • Dual authentication: per-user OAuth2 (via MCP gateway) with API key fallback

  • Multiple transports: stdio (local), SSE, and streamable-http

  • Dynamic form discovery: auto-discover custom fields for any entity type

  • Scope-based loading: load only the tool modules you need

  • Docker & Helm: ready for Kubernetes deployment

Architecture

Scope

Tools

Description

tickets

manage_ticket, manage_ticket_conversation, manage_service_catalog

Ticket CRUD, conversations, service catalog

changes

manage_change, manage_change_note, manage_change_task, manage_change_time_entry, manage_change_approval

Change requests with full sub-resource support

problems

manage_problem, manage_problem_note, manage_problem_task, manage_problem_time_entry

Problem management

releases

manage_release, manage_release_note, manage_release_task, manage_release_time_entry

Release management

assets

manage_asset, manage_asset_details, manage_asset_relationship

Assets/CMDB

status_page

manage_status_page, manage_maintenance_window

Status pages, maintenance, incidents

departments

manage_department, manage_location

Departments & locations

agents

get_me, manage_agent, manage_agent_group

Identity, agents & groups

requesters

manage_requester, manage_requester_group

Requesters & groups

solutions

manage_solution

Knowledge base

projects

manage_project, manage_project_task

Project management (NewGen)

products

manage_product

Product catalog

misc

manage_canned_response, manage_workspace

Canned responses, workspaces

Plus 2 discovery tools always loaded: discover_form_fields and clear_field_cache.

Quick Start

Local Development (API key + stdio)

FRESHSERVICE_APIKEY=<key> FRESHSERVICE_DOMAIN=yourcompany.freshservice.com freshservice-mcp

Kubernetes / Gateway (OAuth2 + SSE)

helm install freshservice-mcp oci://ghcr.io/forterro/charts/freshservice-mcp \
  --version 0.2.0 \
  --set config.FRESHSERVICE_DOMAIN=yourcompany.freshservice.com

No API key needed — the MCP gateway forwards per-user OAuth2 tokens.

Documentation

Document

Description

Authentication

API key setup, OAuth2 via gateway, creating a Freshservice OAuth app, JWT token structure

Deployment

Local, Docker, Helm chart, client configs (Claude Desktop, VS Code), transports, scopes, troubleshooting

Tools Reference

Complete reference for all 36 tools with actions and parameters

Examples

Example prompts for common operations

License

MIT License. See the LICENSE file for details.

Additional Resources

This server cannot be installed

A
license - permissive license
-
quality - not tested
B
maintenance

How are these scores calculated?

Maintenance

–Maintainers
–Response time
–Release cycle
–Releases (12mo)
Commit activity

Resources

Unclaimed servers have limited discoverability.

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If you are the server author, to access and configure the admin panel.

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