manage_problem
Manage Freshservice problems by creating, listing, updating, closing, deleting, or associating tickets with problems.
Instructions
Manage Freshservice problems.
Args:
action: One of 'list', 'get', 'create', 'update', 'delete',
'filter', 'close', 'restore', 'get_fields',
'associate_tickets', 'dissociate_ticket', 'list_tickets'.
problem_id: Problem ID (required for get/update/delete/close/restore
and ticket association actions).
requester_id: Requester user ID (required for create).
subject: Problem subject (required for create).
description: HTML description (required for create).
priority: 1=Low, 2=Medium, 3=High, 4=Urgent (required for create).
status: 1=Open, 2=Change Requested, 3=Closed (required for create).
impact: 1=Low, 2=Medium, 3=High (required for create).
due_by: ISO datetime due date (required for create).
agent_id: Assigned agent ID.
group_id: Assigned group ID.
department_id: Department ID.
known_error: Mark as known error (boolean).
category/sub_category/item_category: Problem categorization.
assets: List of associated assets [{"display_id": N}].
analysis_fields: Analysis fields dict (problem_cause, symptom, impact).
custom_fields: Custom fields dict.
ticket_ids: List of ticket IDs to associate (for 'associate_tickets').
ticket_id: Single ticket ID (for 'dissociate_ticket').
query: Filter query for 'filter' action
(e.g. "priority:3 AND status:1").
page/per_page: Pagination.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | ||
| query | No | ||
| action | Yes | ||
| assets | No | ||
| due_by | No | ||
| impact | No | ||
| status | No | ||
| subject | No | ||
| agent_id | No | ||
| category | No | ||
| group_id | No | ||
| per_page | No | ||
| priority | No | ||
| ticket_id | No | ||
| problem_id | No | ||
| ticket_ids | No | ||
| description | No | ||
| known_error | No | ||
| requester_id | No | ||
| sub_category | No | ||
| custom_fields | No | ||
| department_id | No | ||
| item_category | No | ||
| analysis_fields | No |
Output Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |