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forterro

freshservice-mcp

by forterro

manage_requester_group

Manage Freshservice requester groups: create, update, get, list groups, and list their members for efficient support organization.

Instructions

Manage requester groups.

    Args:
        action: 'create', 'update', 'get', 'list', 'list_members'
        group_id: Required for get, update, list_members
        name: Group name (create — MANDATORY)
        description: Group description
        page/per_page: Pagination (list)
    

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameNo
pageNo
actionYes
group_idNo
per_pageNo
descriptionNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must carry the burden of disclosing behavior. It only names the actions and parameters; it does not mention side effects, permissions, idempotency, or response behavior. The action names imply create/update are mutating, but this is not explicitly stated.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact, uses a clear Args list, and every line adds information. There is no fluff or repetition of schema defaults, and the structure makes the conditional parameter requirements easy to scan.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a multi-action tool with six parameters and no schema descriptions, the description covers action semantics and parameter constraints well. The presence of an output schema means return values need not be described. Missing are behavioral caveats and alternative tool guidance, but the core usage is complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has no parameter descriptions (0% coverage), and the description fully compensates by explaining every parameter, including conditional requirements (e.g., group_id required for get/update/list_members, name mandatory for create, page/per_page for list). This is exactly the value the description should add.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the generic verb 'Manage' but specifies the resource 'requester groups' and enumerates five concrete actions (create, update, get, list, list_members). This clearly distinguishes it from sibling tools like manage_requester, though the verb itself is broad.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The Args section provides clear operational guidance: which group_id is required for which actions, that name is mandatory for create, and that page/per_page apply to list. It does not explicitly discuss alternatives or exclusions, but the action-specific requirements imply appropriate usage contexts.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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