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forterro

freshservice-mcp

by forterro

manage_requester

Create, update, list, and filter requesters in Freshservice. Retrieve requester details and fields, and add requesters to groups.

Instructions

Unified requester operations.

    Args:
        action: 'create', 'update', 'get', 'list', 'filter', 'get_fields', 'add_to_group'
        requester_id: Required for get, update, add_to_group
        first_name: MANDATORY for create
        query: Filter query string (filter)
        include_agents: Include agents in filter results (filter)
        group_id: Group ID (add_to_group)
        page/per_page: Pagination (list)
    

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
queryNo
actionYes
addressNo
group_idNo
languageNo
per_pageNo
job_titleNo
last_nameNo
time_zoneNo
first_nameNo
location_idNo
time_formatNo
requester_idNo
custom_fieldsNo
primary_emailNo
department_idsNo
include_agentsNo
secondary_emailsNo
work_phone_numberNo
mobile_phone_numberNo
reporting_manager_idNo
background_informationNo
can_see_all_tickets_from_associated_departmentsNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must carry the burden of disclosing side effects and behavior. It notes mandatory fields and required IDs per action, but it does not disclose whether updates are partial or overwrite, any permissions needed, rate limits, or what happens on invalid actions. This is minimal transparency for a multi-action mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is short and front-loaded with 'Unified requester operations,' followed by a compact Args list. It is reasonably organized, but it omits many parameters and uses informal formatting (e.g., 'MANDATORY' uppercase, 'page/per_page' as one item), which slightly hurts readability and completeness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 24 parameters, no annotations, and multiple action modes, the description is incomplete. It does not explain filter query syntax, update field semantics, list pagination behavior, or what get_fields returns. The output schema exists, so return values are covered, but invocation details for most actions remain unclear.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 24 parameters with 0% description coverage, so the description must compensate. It explains a few key parameters (action, requester_id, first_name, query, include_agents, group_id, page/per_page) and their role in specific actions, but leaves the majority of fields (address, language, custom_fields, department_ids, etc.) completely unexplained.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description identifies 'requester operations' as the resource and enumerates specific actions (create, update, get, list, filter, get_fields, add_to_group), making the purpose clear. It differentiates from sibling tools like manage_requester_group by focusing on the requester entity itself, though it lacks a strong verb phrase beyond the generic 'operations.'

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides action-specific parameter requirements (e.g., 'requester_id: Required for get, update, add_to_group'), which helps with invocation. However, it gives no guidance on when to choose this tool over sibling tools like manage_agent or manage_requester_group, and no exclusions or alternative recommendations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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