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freshservice-mcp

by forterro

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    • A
      license
      Not graded
      quality
      D
      maintenance
      Enables AI models to interact with Freshservice IT service management platform, allowing automated ticket management, change requests, asset tracking, and solution article operations through natural language commands.
      MIT
    • A
      license
      B
      quality
      D
      maintenance
      Enables AI assistants to connect with Freshservice ITSM for managing tickets, assets, agents, and organizational data through natural language. It provides a comprehensive set of tools for performing CRUD operations on service desk records and searching across the Freshservice platform.
      53
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      1
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    • F
      license
      Not graded
      quality
      Not graded
      maintenance
      A comprehensive MCP server that provides 159 tools for interacting with the Freshservice ITSM platform, covering modules such as tickets, assets, and project management. It enables users to manage service desk operations and configuration through the Model Context Protocol.
      -
    • A
      license
      A
      quality
      A
      maintenance
      Enables AI agents to interact with ServiceNow through MCP, providing schema inspection, record CRUD, attachments, audit, Flow Designer, and platform investigations with policy-guarded access.
      15
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      MIT

    TDQS

    A3.5/5.0

    Scored across 36 tools

    Disambiguation4/5

    Most tools are clearly scoped to a single entity or sub-resource, but there is overlap between manage_status_page and manage_maintenance_window for publishing maintenance, and between discover_form_fields and get_fields actions on manage_ticket and manage_change. These overlaps could cause an agent to select the wrong tool for the same logical operation.

    Naming Consistency5/5

    Every tool follows the consistent 'manage_<entity>' or 'manage_<entity>_<subresource>' pattern, using snake_case throughout. No mixed conventions or verb variations, making the naming highly predictable.

    Tool Count4/5

    36 tools is on the high side, but the server covers a broad Freshservice domain including tickets, changes, problems, releases, assets, projects, status pages, and administrative entities. Each tool addresses a distinct resource cluster, so the count is reasonable despite being above the typical 15-tool threshold.

    Completeness3/5

    The tool surface is extensive, covering CRUD for most core entities, but notable gaps exist: solution articles have no delete action, canned responses are read-only only, and ticket tasks are not represented. These missing operations can force agents into workarounds or cause failures on complete workflow execution.

    Maintenance

    ActivityInactive
    ResponsivenessNo issues