How do I use Freshservice MCP Server?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@Freshservice MCP Server show me all open high priority tickets" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

Freshservice MCP Server

by Nexsite

Overview Schema Related Servers Score Discussions

TypeScript

Remote

Freshservice MCP Server

A fully-featured MCP (Model Context Protocol) server for Freshservice ITSM, deployed on Cloudflare Workers. Exposes 159 tools covering every Freshservice API v2 endpoint — tickets, assets, changes, problems, releases, projects, service catalog, knowledge base, and more.

Features

159 tools across 25 modules covering the full Freshservice API v2
Cloudflare Workers — globally distributed, serverless, no cold starts
Streamable HTTP transport (modern MCP standard)
Bearer token auth to protect the MCP endpoint
Plan-aware — each tool description indicates the minimum Freshservice plan required (Starter, Growth, or Pro)

Setup

1. Install dependencies

npm install

2. Configure secrets

Copy .dev.vars.example to .dev.vars for local development:

cp .dev.vars.example .dev.vars

Edit .dev.vars with your values:

FRESHSERVICE_API_KEY: Your Freshservice API key (Profile Settings > API Key)
FRESHSERVICE_DOMAIN: Your subdomain (e.g., yourcompany for yourcompany.freshservice.com)
MCP_AUTH_TOKEN: Bearer token to protect the endpoint. Generate: openssl rand -hex 32

3. Local development

npm run dev

Server starts at http://localhost:8787. Health check at GET /, MCP endpoint at POST /mcp.

4. Deploy

npx wrangler secret put FRESHSERVICE_API_KEY
npx wrangler secret put FRESHSERVICE_DOMAIN
npx wrangler secret put MCP_AUTH_TOKEN
npm run deploy

Connecting to Claude Desktop

Add to your claude_desktop_config.json:

{
  "mcpServers": {
    "freshservice": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://freshservice-mcp.<your-account>.workers.dev/mcp",
        "--header",
        "Authorization: Bearer <YOUR_MCP_AUTH_TOKEN>"
      ]
    }
  }
}

Available Tools (159 total)

Each tool description is prefixed with the minimum Freshservice plan required: [Plan: Starter+], [Plan: Growth+], or [Plan: Pro+].

Starter+ (all plans)

Module	Tools
Tickets (15)	`list_tickets`, `get_ticket`, `create_ticket`, `update_ticket`, `delete_ticket`, `list_ticket_conversations`, `add_ticket_note`, `reply_to_ticket`, `list_ticket_time_entries`, `create_ticket_time_entry`, `update_ticket_time_entry`, `delete_ticket_time_entry`, `list_ticket_tasks`, `create_ticket_task`, `list_ticket_approvals`
Agents/Requesters (8)	`list_agents`, `get_agent`, `create_agent`, `update_agent`, `delete_agent`, `list_requesters`, `get_requester`, `list_requester_fields`
Knowledge Base (13)	`search_articles`, `get_article`, `create_article`, `update_article`, `delete_article`, `list_solution_categories`, `get_solution_category`, `create_solution_category`, `list_solution_folders`, `get_solution_folder`, `create_solution_folder`, `update_solution_folder`, `delete_solution_folder`
Departments (5)	`list_departments`, `get_department`, `create_department`, `update_department`, `delete_department`
Locations (5)	`list_locations`, `get_location`, `create_location`, `update_location`, `delete_location`
Agent Groups (5)	`list_groups`, `get_group`, `create_group`, `update_group`, `delete_group`
Requester Groups (5)	`list_requester_groups`, `get_requester_group`, `create_requester_group`, `update_requester_group`, `delete_requester_group`
Roles (2)	`list_roles`, `get_role`
Announcements (5)	`list_announcements`, `get_announcement`, `create_announcement`, `update_announcement`, `delete_announcement`
Canned Responses (5)	`list_canned_responses`, `get_canned_response`, `create_canned_response`, `update_canned_response`, `delete_canned_response`
Surveys (5)	`list_surveys`, `get_survey`, `create_survey`, `update_survey`, `delete_survey`

Growth+ (Growth, Pro, Enterprise)

Module	Tools
Assets (6)	`list_assets`, `get_asset`, `create_asset`, `update_asset`, `delete_asset`, `list_asset_contracts`
Asset Types (5)	`list_asset_types`, `get_asset_type`, `create_asset_type`, `update_asset_type`, `delete_asset_type`
Service Catalog (4)	`list_service_catalog_items`, `get_service_catalog_item`, `request_service_catalog_item`, `list_service_catalog_categories`
Vendors (5)	`list_vendors`, `get_vendor`, `create_vendor`, `update_vendor`, `delete_vendor`
Products (5)	`list_products`, `get_product`, `create_product`, `update_product`, `delete_product`
Purchase Orders (5)	`list_purchase_orders`, `get_purchase_order`, `create_purchase_order`, `update_purchase_order`, `delete_purchase_order`
Business Hours (5)	`list_business_hours`, `get_business_hours_config`, `create_business_hours`, `update_business_hours`, `delete_business_hours`
Onboarding (3)	`list_onboarding_requests`, `get_onboarding_request`, `create_onboarding_request`

Pro+ (Pro, Enterprise)

Module	Tools
Changes (10)	`list_changes`, `get_change`, `create_change`, `update_change`, `delete_change`, `add_change_note`, `list_change_time_entries`, `create_change_time_entry`, `list_change_tasks`, `create_change_task`
Problems (10)	`list_problems`, `get_problem`, `create_problem`, `update_problem`, `delete_problem`, `add_problem_note`, `list_problem_time_entries`, `create_problem_time_entry`, `list_problem_tasks`, `create_problem_task`
Releases (10)	`list_releases`, `get_release`, `create_release`, `update_release`, `delete_release`, `add_release_note`, `list_release_time_entries`, `create_release_time_entry`, `list_release_tasks`, `create_release_task`
Projects (8)	`list_projects`, `get_project`, `create_project`, `update_project`, `delete_project`, `list_project_tasks`, `create_project_task`, `add_project_note`
Contracts (5)	`list_contracts`, `get_contract`, `create_contract`, `update_contract`, `delete_contract`
Custom Objects (5)	`list_custom_objects`, `get_custom_object`, `create_custom_object`, `update_custom_object`, `delete_custom_object`

Tech Stack

TypeScript on Cloudflare Workers
agents (Cloudflare's agents-sdk, includes @modelcontextprotocol/sdk)
hono web framework
zod schema validation

Authentication

The MCP endpoint requires a Bearer token in the Authorization header. The Freshservice API is accessed using Basic Auth with your API key (stored as a Cloudflare Worker secret).

License

MIT

This server cannot be installed

license - not found

quality - not tested

maintenance - not tested

How are these scores calculated?

Resources

GitHub Repository

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