manage_solution
Manage Freshservice solution categories, folders, and articles. Create, update, list, get, and publish articles with visibility, status, tags, and metadata.
Instructions
Unified solution operations for categories, folders, and articles.
Args:
action: One of:
Categories: 'list_categories', 'get_category', 'create_category', 'update_category'
Folders: 'list_folders', 'get_folder', 'create_folder', 'update_folder'
Articles: 'list_articles', 'get_article', 'create_article',
'update_article', 'publish_article'
category_id: Category ID (get/update category, list folders, create folder)
folder_id: Folder ID (get/update folder, list/create articles)
article_id: Article ID (get/update/publish article)
name: Name (create/update category or folder)
title: Article title (create/update article)
description: Description text/HTML
visibility: Folder visibility (1=all, 2=logged-in, 3=agents, 4=depts)
default_category: Mark as default (update_category)
workspace_id: Workspace ID (create/update category)
department_ids: Department IDs (create folder)
article_type: 1=permanent, 2=workaround (create/update article)
status: 1=draft, 2=published (create/update article)
tags: Article tags list
keywords: SEO keywords list
review_date: ISO date for article review
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | No | ||
| tags | No | ||
| title | No | ||
| action | Yes | ||
| status | No | ||
| keywords | No | ||
| folder_id | No | ||
| article_id | No | ||
| visibility | No | ||
| category_id | No | ||
| description | No | ||
| review_date | No | ||
| article_type | No | ||
| workspace_id | No | ||
| department_ids | No | ||
| default_category | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |