update_incident
Modify existing ServiceNow incidents by updating fields like description, state, priority, assignment, and notes to track and resolve issues.
Instructions
Update an existing incident in ServiceNow
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| incident_id | Yes | Incident ID or sys_id | |
| short_description | No | Short description of the incident | |
| description | No | Detailed description of the incident | |
| state | No | State of the incident | |
| category | No | Category of the incident | |
| subcategory | No | Subcategory of the incident | |
| priority | No | Priority of the incident | |
| impact | No | Impact of the incident | |
| urgency | No | Urgency of the incident | |
| assigned_to | No | User assigned to the incident | |
| assignment_group | No | Group assigned to the incident | |
| work_notes | No | Work notes to add to the incident | |
| close_notes | No | Close notes to add to the incident | |
| close_code | No | Close code for the incident |