ServiceNow MCP Server

Instructions

Implementation Reference

• src/servicenow_mcp/tools/user_tools.py:154-225 (handler)

  The main handler function that implements the create_user tool logic: builds user data, POSTs to ServiceNow sys_user table, handles role assignments, returns UserResponse.

  def create_user(
      config: ServerConfig,
      auth_manager: AuthManager,
      params: CreateUserParams,
  ) -> UserResponse:
      """
      Create a new user in ServiceNow.
  
      Args:
          config: Server configuration.
          auth_manager: Authentication manager.
          params: Parameters for creating the user.
  
      Returns:
          Response with the created user details.
      """
      api_url = f"{config.api_url}/table/sys_user"
  
      # Build request data
      data = {
          "user_name": params.user_name,
          "first_name": params.first_name,
          "last_name": params.last_name,
          "email": params.email,
          "active": str(params.active).lower(),
      }
  
      if params.title:
          data["title"] = params.title
      if params.department:
          data["department"] = params.department
      if params.manager:
          data["manager"] = params.manager
      if params.phone:
          data["phone"] = params.phone
      if params.mobile_phone:
          data["mobile_phone"] = params.mobile_phone
      if params.location:
          data["location"] = params.location
      if params.password:
          data["user_password"] = params.password
  
      # Make request
      try:
          response = requests.post(
              api_url,
              json=data,
              headers=auth_manager.get_headers(),
              timeout=config.timeout,
          )
          response.raise_for_status()
  
          result = response.json().get("result", {})
  
          # Handle role assignments if provided
          if params.roles and result.get("sys_id"):
              assign_roles_to_user(config, auth_manager, result.get("sys_id"), params.roles)
  
          return UserResponse(
              success=True,
              message="User created successfully",
              user_id=result.get("sys_id"),
              user_name=result.get("user_name"),
          )
  
      except requests.RequestException as e:
          logger.error(f"Failed to create user: {e}")
          return UserResponse(
              success=False,
              message=f"Failed to create user: {str(e)}",
          )

• src/servicenow_mcp/tools/user_tools.py:19-35 (schema)

  Pydantic BaseModel defining the input schema/parameters for the create_user tool.

  class CreateUserParams(BaseModel):
      """Parameters for creating a user."""
  
      user_name: str = Field(..., description="Username for the user")
      first_name: str = Field(..., description="First name of the user")
      last_name: str = Field(..., description="Last name of the user")
      email: str = Field(..., description="Email address of the user")
      title: Optional[str] = Field(None, description="Job title of the user")
      department: Optional[str] = Field(None, description="Department the user belongs to")
      manager: Optional[str] = Field(None, description="Manager of the user (sys_id or username)")
      roles: Optional[List[str]] = Field(None, description="Roles to assign to the user")
      phone: Optional[str] = Field(None, description="Phone number of the user")
      mobile_phone: Optional[str] = Field(None, description="Mobile phone number of the user")
      location: Optional[str] = Field(None, description="Location of the user")
      password: Optional[str] = Field(None, description="Password for the user account")
      active: Optional[bool] = Field(True, description="Whether the user account is active")

• src/servicenow_mcp/utils/tool_utils.py:773-779 (registration)

  Registration of the 'create_user' tool in the get_tool_definitions() dictionary: maps tool name to (function, params class, return type, description, serialization).

  "create_user": (
      create_user_tool,
      CreateUserParams,
      Dict[str, Any],  # Expects dict
      "Create a new user in ServiceNow",
      "raw_dict",  # Tool returns raw dict
  ),