How do I use NKS osTicket MCP?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@NKS osTicket MCP find tickets about password reset" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

NKS osTicket MCP

by nks-hub

Overview Schema Related Servers Score Discussions

JavaScript

Remote

NKS osTicket MCP

A Model Context Protocol server for osTicket. It lets AI agents (Claude, etc.) list, search, read, create, update, reply to and delete tickets, plus read stats, manage parent/child subtickets and download attachments.

It talks to the companion NKS osTicket API plugin, which exposes a single JSON endpoint inside osTicket.

Tools

Tool	Purpose
`osticket_list_tickets`	List tickets (filter by status/department, paginated)
`osticket_search_tickets`	Full-text search by subject
`osticket_get_ticket`	One ticket with full message thread
`osticket_get_stats`	Total / open / closed / overdue counts
`osticket_list_statuses`	All ticket statuses
`osticket_create_ticket`	Create a ticket
`osticket_update_ticket`	Change status / due date / topic, add internal note
`osticket_reply_ticket`	Post a customer-facing reply (emailed)
`osticket_delete_ticket`	Delete a ticket (irreversible)
`osticket_link_subticket`	Link child under parent
`osticket_unlink_subticket`	Remove a child's parent link
`osticket_get_children`	List a parent's children
`osticket_get_parent`	Get a child's parent
`osticket_download_attachment`	Download an attachment (base64)

Related MCP server: OTRS MCP Server

Requirements

Node.js ≥ 18
The NKS osTicket API plugin installed on your osTicket instance
An osTicket API key (Admin → Manage → API Keys) with the permissions your tools need, bound to the source IP this server runs from

Install

npm install
npm run build

Configuration

Set via environment variables (see .env.example):

Variable	Required	Default	Description
`NKS_OSTICKET_URL`	yes	–	URL of the API entry, `…/api/nks-osticket.php`
`NKS_OSTICKET_API_KEY`	yes	–	osTicket API key
`NKS_OSTICKET_TIMEOUT_MS`	no	`30000`	Request timeout
`NKS_OSTICKET_REJECT_UNAUTHORIZED`	no	`true`	`false` allows self-signed TLS

Use with Claude Code / Claude Desktop

Add to your MCP server configuration:

{
  "mcpServers": {
    "osticket": {
      "command": "node",
      "args": ["/absolute/path/to/nks-osticket-mcp/dist/index.js"],
      "env": {
        "NKS_OSTICKET_URL": "https://support.example.com/api/nks-osticket.php",
        "NKS_OSTICKET_API_KEY": "your-api-key"
      }
    }
  }
}

License

MIT — see LICENSE.

This server cannot be installed

license - permissive license

quality - not tested

maintenance

How are these scores calculated?

Maintenance

–Maintainers

–Response time

–Release cycle

–Releases (12mo)

Commit activity

Resources

GitHub Repository

Need Help?

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