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nks-hub

NKS osTicket MCP

by nks-hub

osticket_link_subticket

Create a parent-child link between two osTicket tickets using their ticket numbers.

Instructions

Link a child ticket under a parent (parent/child relationship).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
childYesChild ticket number
parentYesParent ticket number
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but only states the basic purpose. It does not disclose side effects (e.g., overwriting existing parent links), required permissions, or what happens on failure. For a mutation tool, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that is concise and front-loaded. However, it could be slightly expanded with useful context without losing conciseness. Current size is efficient but borderline under-specified.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple operation (linking), lack of output schema, and no annotations, the description is too sparse. It fails to explain post-link behavior, error conditions, or any return value, making it incomplete for an agent to correctly anticipate the tool's full effect.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with descriptions for both parameters. The description adds no additional meaning beyond the schema's field names and types, so it meets the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'Link' and identifies the resource as 'child ticket under a parent', clearly defining the parent/child relationship. It distinguishes from siblings like osticket_unlink_subticket (which reverses the operation) and osticket_get_children/osticket_get_parent (which are read operations).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives (e.g., osticket_unlink_subticket). It lacks prerequisites such as the parent ticket existing or the child not already being linked, and does not specify the context in which linking is appropriate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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