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nks-hub

NKS osTicket MCP

by nks-hub

osticket_get_parent

Retrieve the parent ticket associated with a child ticket. Returns null if no parent exists.

Instructions

Get the parent ticket of a child ticket (null if none).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
numberYesChild ticket number
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description only states the function without disclosing any behavioral traits such as permissions, read-only nature, or error conditions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence that efficiently conveys the tool's purpose without unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with one required parameter and no output schema, the description is adequate. It explains the return value but does not cover error cases or the representation of the parent ticket.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the description aligns with the parameter's schema description. However, it adds no additional meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (get parent ticket) and the resource (a child ticket). It distinguishes from siblings like osticket_get_children and osticket_get_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you have a child ticket number, but it does not explicitly state when to use this over alternatives or provide exclusion criteria.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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