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nks-hub

NKS osTicket MCP

by nks-hub

osticket_search_tickets

Search tickets by subject using full-text queries. Filter by status and control pagination with limit and offset.

Instructions

Full-text search tickets by subject. Optional status filter and pagination.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sortNo
limitNo
queryYesSearch text matched against ticket subjects
offsetNo
statusNoOptional status filter
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It states it's full-text search and mentions optional filters, but does not explain default behavior (e.g., sort order), result format, or case sensitivity. Some transparency is added beyond the schema, but more detail would be beneficial.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, 12 words, front-loaded with the primary action. No unnecessary verbiage; every word contributes to understanding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema and only 40% parameter coverage, the description lacks critical information such as response format, default sort order, and whether search is case-sensitive. Agent may struggle to use tool correctly without trial and error.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 40%; description adds 'full-text' context to query and groups pagination (limit/offset) as 'pagination', but does not explain individual parameter semantics (e.g., sort enum values, offset meaning). It provides marginal added value.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it performs full-text search on tickets by subject. This distinguishes it from sibling tools like osticket_list_tickets (which lists all tickets without search) and osticket_get_ticket (single ticket retrieval).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies this tool should be used when searching tickets by subject, with optional status and pagination. It does not explicitly state when not to use it or name alternatives, but the context is clear enough for differentiation from siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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