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nks-hub

NKS osTicket MCP

by nks-hub

osticket_delete_ticket

Permanently delete a support ticket and its thread from osTicket. Use to remove outdated or incorrect entries irreversibly.

Instructions

Permanently delete a ticket and its thread. Irreversible.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
numberYesTicket number to delete
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It discloses destructive nature ('Permanently delete', 'Irreversible'), which is good, but lacks details on permissions or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no wasted words, front-loaded with key information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple delete operation with one parameter and no output schema, the description sufficiently covers what the tool does and its irreversibility.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 100% of parameter with a description. Description adds no extra meaning beyond what schema provides, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'delete' and the resource 'ticket and its thread', distinguishing it from siblings like create, update, reply, etc.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives. The word 'Irreversible' implies caution but doesn't explicitly state prerequisites or when not to use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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