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NKS osTicket MCP

NKS osTicket MCP

by nks-hub
OverviewSchemaSourceRelated ServersDiscussionsAdmin
TypeScript
Remote

osticket_get_stats

Retrieve aggregate ticket statistics including total, open, closed, and overdue counts to monitor support performance.

Instructions

Aggregate ticket statistics: total, open, closed, overdue.

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "osticket_get_stats"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

A4.2/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It correctly indicates a read-only operation (aggregate stats), but does not disclose whether the data is real-time, cached, or any authorization requirements. Adequate but lacks deeper behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no unnecessary words. It efficiently conveys the tool's purpose and output. Every word is earned.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has zero parameters, no output schema, and is a simple stats endpoint, the description adequately lists the returned statistics. Provides complete information for an agent to understand the tool's capability.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has no parameters (0 required), so schema coverage is 100% trivially. The description adds value by enumerating the specific statistics included (total, open, closed, overdue), which is essential since there is no output schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'get' and resource 'stats', and specifies the exact statistics returned (total, open, closed, overdue). This distinguishes it from sibling tools that manipulate individual tickets or lists.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use (when aggregate ticket statistics are needed) but does not explicitly state when not to use or mention alternatives. It is clear but lacks exclusion or comparison guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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