F
licenseNot graded
qualityA
maintenanceEnables retrieving and managing tickets and comments, analyzing tickets, drafting responses, and accessing Help Center articles as a knowledge base.
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Freshdesk MCP by usefulapi
by io.usefulapi
Server Details
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
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- Status
- Unhealthy
- Uptime
- 0.0% over the last 24 hours
- Last Tested
- Transport
- Streamable HTTP
- URL
- Repository
- m190/usefulapi-mcp
- GitHub Stars
- 0
- ChatGPT
- –
- Claude
- –
TDQS
B3.4/5.0
Scored across 19 tools
Disambiguation4/5
Most tools target a distinct resource and action, and add_note vs reply_ticket is clearly explained as internal vs public communication. The main ambiguity is between list_* and search_* for tickets and contacts, since both retrieve records through overlapping mechanisms, though the descriptions do clarify the difference.
Naming Consistency5/5
Every tool follows the same freshdesk_ prefix and consistent snake_case verb_noun pattern (create_, get_, list_, update_, search_, add_, reply_). This is highly predictable and easy to parse.
Tool Count4/5
At 19 tools, the set is slightly above the typical 3-15 range but remains reasonable for a multi-entity helpdesk API covering tickets, contacts, companies, agents, and groups. Each tool maps to a distinct resource/action, though some read operations could potentially be consolidated.
Completeness3/5
Core ticket and contact workflows are well covered with create, get, list, update, search, reply, and note operations. However, notable gaps remain: companies lack update/delete, agents and groups are read-only, and no resource exposes delete operations, which limits full lifecycle coverage.
Tool Schema Changelog
Recent tool additions, removals, and schema changes observed during successful MCP inspections.
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- FlicenseNot gradedqualityAmaintenanceEnables users to retrieve and manage tickets and comments, analyze tickets, draft responses, and access Help Center articles as a knowledge base, with OAuth-based per-operator permissions.-
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