F
licenseNot graded
qualityA
maintenanceEnables retrieving and managing tickets and comments, analyzing tickets, drafting responses, and accessing Help Center articles as a knowledge base.
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Zendesk MCP by usefulapi
by io.usefulapi
Server Details
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.
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- Status
- Unhealthy
- Uptime
- 0.0% over the last 24 hours
- Last Tested
- Transport
- Streamable HTTP
- URL
- Repository
- m190/usefulapi-mcp
- GitHub Stars
- 0
- ChatGPT
- –
- Claude
- –
TDQS
A3.6/5.0
Scored across 19 tools
Disambiguation4/5
Most tools target distinct resources or actions, and descriptions clarify intent. Overlap exists between zendesk_search and specific lookups like zendesk_search_users, zendesk_list_organizations, and zendesk_list_groups, and between zendesk_add_ticket_comment and zendesk_update_ticket's comment option, but these are manageable.
Naming Consistency5/5
All tools share the zendesk_ prefix and snake_case verb_noun pattern (list_, get_, create_, update_, search_, execute_, add_). zendesk_current_user is the only non-verb name, but it is clear and still follows the prefix convention.
Tool Count4/5
19 tools is slightly above the typical 3-15 range, but the breadth of Zendesk entities covered (tickets, users, organizations, groups, views, macros, CSAT, fields, metrics) justifies most tools. Some consolidation is possible, but the set is not excessive for the domain.
Completeness3/5
The server covers ticket creation, reading, updating, commenting, search, views, metrics, and read access to users, organizations, groups, macros, and CSAT. However, there is no delete capability for tickets or comments, and no create/update/delete for users, organizations, or groups, leaving notable lifecycle gaps.
Tool Schema Changelog
Recent tool additions, removals, and schema changes observed during successful MCP inspections.
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