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kaosensei

Intercom Articles MCP Server

by kaosensei

update_collection

Update an existing Intercom Help Center collection: modify its name, description, parent collection, or add multilingual translations for different locales.

Instructions

Update an existing Intercom Help Center collection. Supports updating name, description, and multilingual translations.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesCollection ID (required)
nameNoUpdated collection name (optional, updates default language)
descriptionNoUpdated collection description (optional, updates default language)
parent_idNoUpdated parent collection ID (optional, null for top-level)
translated_contentNoUpdated multilingual content. Key is locale code (e.g., "zh-TW"), value is translation object
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden for behavioral traits. It only lists updatable fields but does not disclose update behavior (e.g., partial vs full replace, idempotency, error conditions, or whether changes are immediately visible). This lack of transparency is a significant gap for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, focused sentence with no unnecessary words. It efficiently communicates the core purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 5 parameters, a nested object, and no output schema or annotations, the description is too brief. It omits details about return values, side effects, or validation behavior, leaving the agent underinformed for correct usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the schema already provides detailed parameter descriptions. The description adds minimal value beyond the schema, only noting that name and description update the default language. Baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update an existing... collection') and specifies the resources (name, description, multilingual translations). It effectively distinguishes from sibling tools like create_collection or delete_collection by indicating it modifies an existing entity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not explicitly specify when to use this tool over alternatives or when not to use it. While the context of 'update' implies existing collections, there is no guidance on prerequisites or exclusions, such as when to use update_article instead.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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