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kaosensei

Intercom Articles MCP Server

by kaosensei

create_article

Create a Help Center article with multilingual content, set draft or published state, and specify author and parent collection.

Instructions

Create a new Intercom Help Center article. Supports multilingual content and draft/published states.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesArticle title (required)
bodyYesArticle content in HTML format (required)
author_idYesAuthor ID - must be a valid Intercom admin ID (required). Use list_admins to find valid IDs by name.
descriptionNoArticle description (optional)
stateNoArticle state (optional, default: draft)
parent_idNoParent ID - collection or section ID (optional)
parent_typeNoParent type (optional, default: collection)
translated_contentNoMultilingual content. Key is locale code (e.g., "zh-TW"), value is translation object
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries the burden. It does not disclose behavior beyond creation, such as success indications, error handling, or permissions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One sentence with no wasted words. It could include more guidance without being overly long.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 8 parameters and nested objects, the description covers only two features. Lacks explanation of author_id, parent hierarchy, and output behavior, but schema fills many gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema has 100% coverage with descriptions, so baseline is 3. The description adds high-level context about multilingual and state support, but doesn't deepen understanding beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Intercom Help Center article' with a specific verb and resource, and distinguishes from siblings like update_article by the verb 'create'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives (e.g., update_article) or prerequisites (e.g., needing admin IDs). The description only lists features.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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