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Intercom Articles MCP Server

by kaosensei

list_articles

List Intercom Help Center articles with pagination. Specify page number and articles per page to retrieve basic article information.

Instructions

List Intercom articles with pagination. Returns a list of articles with basic information.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number (default: 1)
per_pageNoNumber of articles per page (default: 10, max: 50)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description must disclose behavioral traits. It only states basic listing behavior, omitting details on authentication, rate limits, or whether the operation is read-only. The agent cannot assess side effects or requirements.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no wasted words. The description is front-loaded with the core action and context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Without an output schema, the description should explain the return format; 'basic information' is vague. For a simple list tool with two parameters, it is adequate but not fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents both parameters with defaults and max. The description adds no additional meaning beyond what the schema provides, meeting the baseline but not surpassing it.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it lists Intercom articles with pagination, using specific verb and resource. It distinguishes from search_articles and create_article by indicating a list operation, though it could be more explicit about the difference from search_articles.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like search_articles or get_article. The description does not mention prerequisites or exclusions, leaving the agent to infer usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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