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Intercom Articles MCP Server

by kaosensei

add_conversation_note

Add an internal note to an Intercom conversation, visible only to team members. Use it to log internal comments without customers seeing them.

Instructions

Add an internal note to an Intercom conversation. Notes are only visible to team members, not customers.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversation_idYesThe conversation ID to add a note to (required)
bodyYesThe note content (required). Supports HTML.
admin_idNoAdmin ID adding the note (optional, defaults to INTERCOM_ADMIN_ID env var)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It mentions internal visibility but lacks details on authentication, rate limits, or side effects. Still, the core behavior is clear.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences convey all necessary information with no redundancy. Highly concise and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple create operation and no output schema, the description adequately explains the purpose and key constraint (visibility). Could mention return value but not critical.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the description adds no parameter-specific information beyond what the schema already provides. Baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool adds an internal note to an Intercom conversation, specifying visibility to team members only. This distinguishes it from sibling tools like reply_conversation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use (add internal note) and contrasts with customer-facing replies, but does not explicitly state when not to use or list alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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