add_conversation_note
Add an internal note to an Intercom conversation, visible only to team members. Use it to log internal comments without customers seeing them.
Instructions
Add an internal note to an Intercom conversation. Notes are only visible to team members, not customers.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversation_id | Yes | The conversation ID to add a note to (required) | |
| body | Yes | The note content (required). Supports HTML. | |
| admin_id | No | Admin ID adding the note (optional, defaults to INTERCOM_ADMIN_ID env var) |