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Intercom Articles MCP Server

by kaosensei

get_collection

Retrieve a single Intercom Help Center collection by ID. Returns full details including name, description, and metadata.

Instructions

Get a single Intercom Help Center collection by ID. Returns full collection details including name, description, and metadata.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesThe collection ID (e.g., "123456")
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It accurately states it is a read operation ('Get') and describes the output ('full collection details'). It does not mention auth or error conditions, but for a simple retrieval this is adequate and not misleading.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that states the action first then the output. It is concise and front-loaded with no redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter retrieval tool with no output schema, the description adequately covers purpose and return content. It could mention error behavior if ID is invalid, but overall it is complete enough for the complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already provides 100% coverage for the single parameter ('id') with a clear description. The tool description adds no new parameter information beyond stating 'by ID', so it does not improve on the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly specifies the verb ('Get'), resource ('Intercom Help Center collection'), and retrieval method ('by ID'). It distinguishes from siblings like 'list_collections' by implying singular retrieval and mentions returned fields ('name, description, and metadata').

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you have a specific ID and need full details, but does not explicitly state when to use versus alternatives like 'list_collections' or 'search_articles'. No when-not or prerequisite guidance is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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