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Intercom Articles MCP Server

by kaosensei

get_article

Retrieve a full Intercom Help Center article by its ID, including title, body, author, and state.

Instructions

Get a single Intercom article by ID. Returns full article details including title, body, author, and state.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesThe article ID (e.g., "123456")
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavior. It mentions it returns full article details, but omits critical information such as authentication requirements, error handling (e.g., what happens if ID is invalid), or that it is a read-only operation. This is insufficient for a tool with no annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that front-loads the key information (action and resource) and includes output details. No superfluous words – every part is meaningful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple input (one required parameter) and no output schema, the description covers the essential purpose and return fields. However, it lacks usage guidelines and behavioral transparency, which for a simple tool is a minor gap. Still, it is largely complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already describes the 'id' parameter with 100% coverage, so the description adds no new semantic information beyond what the schema provides. Baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and the resource 'single Intercom article by ID', distinguishing it from sibling tools like list_articles or search_articles. It also lists the returned fields, making the purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool should be used when you have a specific article ID, but does not explicitly mention when not to use it or compare it to alternatives like list_articles (for multiple) or search_articles (for queries). No exclusionary guidance is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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