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kaosensei

Intercom Articles MCP Server

by kaosensei

close_conversation

Close an Intercom conversation by providing its unique conversation ID. Resolve customer support tickets and manage conversation states efficiently.

Instructions

Close an Intercom conversation.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversation_idYesThe conversation ID to close (required)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description carries full burden for behavioral disclosure. It only states 'close', implying a mutation, but fails to mention side effects, permissions, or consequences (e.g., whether conversations become unmodifiable). This is insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that conveys the core action efficiently. However, it could be slightly more informative without sacrificing brevity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple one-parameter action, the description is minimally adequate. However, it lacks context on when to use, side effects, or prerequisites, making it incomplete for a comprehensive agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a clear parameter description. The tool description adds no extra meaning beyond the schema's parameter description, warranting a baseline score of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states the verb 'close' and the resource 'Intercom conversation', clearly defining the action. It distinguishes from siblings like add_conversation_note, reply_conversation, and update_ticket_state, which have different purposes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. For example, it doesn't specify if closing is appropriate only after a reply or if it prevents further interaction. The description lacks context for conditional usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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